Remote patient monitoring (RPM) has sparked a revolution in healthcare, offering patients a more personalized, efficient and innovative care experience. Yet, as more organizations adopt RPM, they’re facing increasingly complex challenges managing, updating and securing their devices.
Fortunately, the right device management features can make RPM incredibly simple. Whether you're looking to optimize your existing care services or build a new remote care solution, you can use these solutions to more efficiently and effectively manage your devices and deliver seamless and safe patient experiences.
1. Downtime? Never heard of it.
RPM is a critical lifeline for many patients. The constant monitoring of things like vital signs, activity and medication adherence provides essential and sometimes life-saving, data for care providers. Any device downtime could have life-threatening implications.
Monitoring the status, health and usage of your devices is great– but it isn’t enough to minimize your downtime. You need to know immediately when things have gone awry. With the right device template automation tools, you can set compliance conditions and use automated policy enforcement so you know immediately when there’s an issue. If a device is low on battery, having trouble connecting to wifi or any other issue, an automated set of processes are triggered — and if they’re not repaired the system administrator is alerted.
2. Update devices from anywhere, on your terms
Keeping devices up-to-date is even more critical when those devices are delivering care. Patients depend on these devices and as a care provider, you need them to work flawlessly without effort. This is where features like seamless provisioning and automatic over-the-air (OTA) updates come into play. With these capabilities, devices can be updated from anywhere, ensuring they always boot up with the latest updates and settings, regardless of when they were manufactured and provisioned. And the ability to stage your updates lets you update devices at your most optimal time, avoiding any potential inconveniences or gaps in care for patients.
3. Say goodbye to ineffective support calls
You need full control of your RPM devices — not only when they’re right in front of you, but all the time. With the ability to remotely control and debug systems, you can view and control devices from anywhere, troubleshoot issues and even generate live debugging reports for the development team, all without ever leaving your desk. And how revolutionary would it be to integrate full remote control into your device management console? With solutions like Esper, you can do just that, making the process even more seamless and efficient.
4. More devices, more less problems
There’s nothing better than seeing your RPM solution grow– until you try and manage a large-scale device fleet with the wrong tools. Taming a growing device fleet requires intelligent tooling. You need the ability to manage single devices, groups of devices or your entire fleet from one convenient location. And why stop there? Imagine being able to automate device management tasks like provisioning and deploying firmware or software updates to create highly scalable processes that help you accomplish more without adding any extra effort. With the right tools, managing a large-scale device fleet can be a breeze.
5. Eliminate device tampering
In remote healthcare devices can be anywhere and in the hands of anyone, placing them at an increased risk of being tampered with. Many devices can easily be factory reset, opening the door for someone to apply new device settings or even their own device management system. This challenge can be managed in a few ways. With kiosk mode, you can completely lock or wipe a device (any device, not just kiosks), preventing unauthorized access to device settings or factory reset options. And with geofencing, organizations can set a geological parameter for a device and get an alert or lock the device down if it leaves set location parameters.
Remote patient care is the future of healthcare technology and care providers must be able to tackle the challenges that come with managing remote devices to ensure high-quality patient care. Esper can give you the intelligent tooling you need to make remote patient monitoring more effective and reliable. You’ll have everything you need to ensure your devices are always available, always secure and always up-to-date.
