Every second counts in critical care delivery. More and more healthcare providers are turning to device-based technology to win the race against time in urgent situations. From palm-sized point-of-care devices to registration kiosks for emergency rooms to drones delivering supplies, care can now be delivered more efficiently and effectively than ever.
But how these healthtech devices are deployed, managed and updated can change everything. Whether treating a patient at the scene of an accident or in an emergency room, their performance needs to be guaranteed. And with the right device management features, you can make that happen.
Deepen control of your devices to ensure reliability
When mission-critical means saving lives, control over your device fleet is crucial. A malfunctioning app or a device with the wrong settings can severely escalate a situation. The ability to granularly control application and device configuration, whether it’s across your entire fleet or to a defined group of devices, is a crucial but often missed concept in device management.
To unlock the full potential of their rugged communication devices for frontline workers, Siyata turned to Esper for customized control of settings and seamless provisioning. Their push-to-talk application can now be installed with the most current updates and configuration settings on device boot up. Behind the scenes, Siyata has full control with the ability to set as many conditions and permissions as needed. From the user's perspective, they turn on the device and it works exactly as needed.
Tackle technical issues easily at scale
Better device fleet visibility means confident care delivery. You can easily prevent a device problem from disrupting care delivery by having quick access to device vitals like battery levels, network connectivity and data usage. But the more devices you have, the more challenging it becomes to simultaneously understand the state of the entire fleet as well as any specific group of devices or individual device. By pairing granular device monitoring with real-time alerts, you can manage by exception, taking action only when devices have drifted away from their ideal state.
Our customer Care.ai turned to Esper’s platform to do just this as they scaled their fleet of patient room smart monitoring devices. To ensure continuous device performance and security, Care.ai leverages Esper’s automated compliance policy enforcement. When a device is facing an issue, an automated set of processes are triggered and if they’re not repaired, the system administrator is alerted.
Eliminate downtime with staged updates
There is no worse time for a device to fail than in a critical care situation. You need to regularly update your devices’ operating system and apps to ensure performance without risking breakage. After all, your goal is to help solve emergency situations, not create them.
That’s why the ability to perform staged updates on your devices is crucial. It can prevent performance disrupting bugs— and the IT all-nighters required to fix them. Instead of pushing to your full fleet right away, you can start with a test device, then a small percentage of your fleet and then a larger group. At any point, if the devices don’t behave as you’d expected, you can roll the update back before it can cause any damage. This built-in safety net ensures your updates go out with confidence and your devices don’t unexpectedly go down.
Whether for emergency professionals who do life-saving work every day or the many other mission-critical use cases in healthcare, the devices you rely on need to work quickly and efficiently. Device management shouldn’t get in the way. That’s why Esper built a device infrastructure to increase the reliability of devices without any added management complexity. Healthcare companies of any size can use our platform to confidently manage their device fleet from end to end. Schedule a demo to see how we can help you deliver care when it’s needed most.